Privacy Policy

Who are we

This Privacy Policy sets out the data processing practices of Basingstoke Airport Transfers. Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 2018.

Basingstoke Airport Transfers, 15 Hulbert Way, Basingstoke, Hampshire, RG22 6NB
Tel: 01256 804466
Email: enquiries {at} basingstokeairporttransfers.co.uk

Basingstoke Airport Transfers provides taxi services (cars, minibuses and coaches) to and from UK airports and docks.

Basingstoke Airport Transfers is the controller and if you have any requests concerning your personal data or any queries with regard to how we handle your data you can contact us by phone on 01256 804466, via our Contact Us page or write to our Data Protection Office (DPO) using the address details above.

Purpose of Processing

We will only process your personal data in accordance with the services we provide to you based on the contract we have, or based on your consent in relation to any marketing activities we undertake. We will collect this consent when you first provide your personal data and you can withdraw that consent at any time by contacting us using the contact information provided above or by updating your online profile, if you have created one.

Activity	Why we need to process your personal information	Lawful basis to process personal information
Completing a Booking Enquiry form	To process and respond to your booking enquiry	Contract
Completing a Contact Us form	To process and respond to your enquiry Provide you with information relating to our services	Contract Contract
Providing Taxi Services	In order to adequately provide you with the Taxi Services you have requested	Contract
Email marketing	To send information and marketing messages by email	During the enquiry process we rely upon Legitimate Interests, but in all other cases Consent
Postal Marketing	To send occasional marketing communications by post	Legitimate interest
Segmentation, analytics, marketing profiling	To provide targeted and appropriate marketing messages	Legitimate interest

Consent

For email marketing and for passing data to third parties we will use consent, this will usually be in the form of an opt-in tick box, or when you submit an email address expressly for the reason of sending marketing. We will always make it clear what your data will be used for and provide a link to our privacy policy. You can change your mind at any time.

Contract

Processing of personal data is necessary for us to administer the pre-contract and contractual relationship between ourselves and our suppliers/customers in connection with the performance of a contract.

Legitimate interests

We will use legitimate interests to send occasional marketing by email, post and for segmentation and profiling in order to send relevant targeted communications. Our legitimate interests are to communicate with our customers to keep them informed, to grow our business and promote best practice in the taxi industry.

1. Marketing

We would like to use your personal data to send you details of products or services that we offer that we have identified as likely to be of interest to you. We will only send you information in line with the preferences you indicated when you provided the personal data.

If at any point you would like to opt-out of receiving communications from us or would like to change the channels (such as email or post) that we use to contact you, please contact us using the details provided on our Contact Us page or use any unsubscribe link in any marketing email you may have received.

2. Recipients/categories of recipients

In carrying out our business including our obligations to you, we may use sub-contractors. These may be independant Taxi drivers or providers of some or all of the Services that we provide to you. We will ensure that they respect your privacy and abide by all data protection laws.

3. Transfers to third countries

As part of our processing activities if we ever require to transfer your personal data to another country, we will always ensure we have a written data processing agreement with these processors to ensure the same level of data protection in the United Kingdom will apply.

4. Retention periods

We will keep your personal data in connection with the services/products you have bought for approximately 6 years after your purchase. We need to retain this data for our own accounting purposes and for legal and tax purposes.

In terms of the personal data we use for marketing, we will keep this data for as long as we are able to market to you and if you withdraw your consent or opt-out of marketing communications, we will keep your contact details only to ensure that we do not contact you again for marketing purposes.

5. Data subject’s rights

You have rights in respect of your personal data. We will need to confirm your identity before we can consider your request so, if you wish to exercise any of these rights, we will need appropriate photo ID and a utility bill less than 90 days old.

The right to be informed – you have the right to be told about the collection and use of the personal data you provide. This privacy policy sets out the purpose for which we process your personal data, how long we will keep your data, who we will share your data with. If you have any questions on how and why we process your data please contact the DPO. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-be-informed/

Right of access – you have the right to know whether we are processing your personal data, and to a copy of that data. We would need as much information as possible to enable us to locate your data. We will respond to your request within 28 days of receipt of your request. If you want to exercise this right, please contact the DPO at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-of-access/

Right to rectification – you have the right to have any incorrect personal data corrected or completed if it is incomplete. You can make this request verbally or in writing. We will need as much information as possible to enable us to locate your data. We will look at any request and inform you of our decision within 28 days of receiving the request. If you want to exercise this right, please contact the DPO at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-rectification/

Right to erasure – this right, often referred to as the right to be forgotten allows you to ask us to erase personal data where there is no valid reason for us to keep it. We will look at any request and inform you of our decision within 28 days of receiving the request. If you want to exercise this right, please contact the DPO at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-erasure/

Right to restrict processing – you have the right to ask us to restrict processing of your data. We will look at any request and inform you of our decision within 28 days of receiving the request. If you want to exercise this right, please contact the DPO at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-restrict-processing/

Right to data portability – you have the right to move, copy or transfer your personal data from one IT environment to another. This right applies to data that you have provided to us and that we are processing on the legal basis of consent or in the performance of a contract and that processing is by automated means. We will respond to your request within 28 days of receipt of your request. If you want to exercise this right, please contact the DPO at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-data-portability/

Right to object – you have the right to object to our processing of your personal data based on (i) legitimate interests, or for the performance of a task in the public interests/exercise of official authority (including profiling); (ii) direct marketing (including profiling); and (iii) for purposes of scientific/historical research and statistics.

1. (i) Legitimate interests/legal task – your objection should be based on your particular situation. We can continue to process the data if we can demonstrate compelling legitimate grounds which override your interests.
2. (ii) Direct marketing – you have an absolute right to ask us to stop processing for the purposes of direct marketing. We will action your request as soon as possible.
3. (iii) Scientific/historical research and statistics - your objection should be based on your particular situation. If we are conducting research where the processing is necessary for the performance of a public task, we can refuse to comply with your objection. If you want to exercise this right, please contact the DPO at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-object/

Rights relating to automated decision making including profiling – you have the right in respect of automated decision making, including profiling. Where we carry out solely automated decision making, including profiling, which has legal or similarly significant effects on you, we can only do this if it is in connection with a contract with you, we have a right under law or you have provided your explicit consent. We will tell you if this happens and tell you how you can request human intervention or challenge the decision. If you want to exercise this right, please contact the DPO at the contact details above. If you want to know more about this right, the ICO has more guidance on their website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/rights-related-to-automated-decision-making-including-profiling/

6. Processing based on consent

Where we process your personal data based on your consent you have the right to withdraw that consent at any time without reason. You can opt-out by using the unsubscribe/opt-out in any marketing we send you and you can contact the DPO at the contact details above

7. The right to lodge a complaint to the supervisory authority

If you are unhappy with any aspect of our handling of your data you can make a complaint to the Information Commissioner’s Office - https://ico.org.uk/concerns/

8. Statutory/contractual requirement to provide personal data

The personal data that you provide to us is necessary for us to carry out the contract you have entered into with us.

For example, we require a valid email address in order to communicate with you about your enquiry and/or booking. We also require details of your departure and / or arrival flights or dockings, together with the number of passengers and any other information that may enable us to tailor our services to you in a way that you expect or require from us.

We require a valid contact telephone number in order to be able to contact you in the event of an issue regarding your enquiry and/or booking.

9. Automated decision making including profiling

We do not currently do not undertake any automated-decision making or automated profiling that might cause us to make a decision that could impact you other than anything already covered within this Privacy Policy.

10. Cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser.

Please refer to our Cookie Policy for more information.

11. Third party websites

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

12. Changes to the privacy policy

This privacy policy is regularly reviewed and will be updated when necessary. If we make any significant changes to the policy we will communicate these to you.